topic Re: Refund in Account & Billing

Refund

Angie441 — Fri, 11 Apr 2025 16:14:17 GMT

I cancelled my Sky Broadband in January, last bill has been paid and I now have credit on my account. How do I go about getting my credit refunded? Thank you

Re: Refund

caesarome — Fri, 11 Apr 2025 16:23:17 GMT

@Angie441

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Refund

Angie441 — Fri, 11 Apr 2025 18:11:20 GMT

Thank you so much 😄

Re: Refund

Angie441 — Tue, 15 Apr 2025 15:51:35 GMT

Hi, I've logged in several times a day since you escalated it on Friday and haven't had a chat bubble appear.

Is there a time period for them to get in touch?

Thank you

Re: Refund

Lisa-P1987 — Tue, 15 Apr 2025 17:44:21 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Refund

Addie15 — Fri, 18 Apr 2025 11:44:07 GMT

Update-We are closing this session now as this matter has now been resolved. If there is anything else in the future you need help with, please do not hesitate to reach out. Thanks.

Re: Refund

Angie441 — Fri, 18 Apr 2025 11:46:24 GMT

Thank you so much for your help