topic Trying to get refund in Account & Billing

Trying to get refund

Efka — Fri, 11 Apr 2025 12:28:32 GMT

I was charged for another month after my contract ended and I didn't know I needed to cancel the debit direct. How can I claim the refund? Thanks!

Re: Trying to get refund

caesarome — Fri, 11 Apr 2025 12:30:01 GMT

@Efka

Do you now see a credit on your account and if you do we can get you some help via here to get it refunded but your direct debit needs to be in place.

Re: Trying to get refund

Efka — Fri, 11 Apr 2025 12:34:42 GMT

There's no credit, but my bank account states I have been charged even though I didn't have to pay for another month.

Thanks

Re: Trying to get refund

Daniel0210 — Fri, 11 Apr 2025 12:37:22 GMT

@Efka

As and when a credit shows we can get you help. Billing continues throughout your notice period so it's usually for a payment being required after you cancel.

Re: Trying to get refund

caesarome — Fri, 11 Apr 2025 12:37:38 GMT

If you have now left Sky when was your last day with them ?