topic Re: Account locked in Account & Billing

Account locked

Kim0639 — Fri, 11 Apr 2025 11:47:34 GMT

My account has been locked for months. When I enter my user name it tells me there is a problem with my account and gives me a number to ring. The number doesn't exist apparently.

When I try to access help it wants me to log in - I can't!

When I try and call, I can't get a person just a computer that doesn't understand what I am asking for and offers to reset my PIN or something else I don't need.

Today I got through to a real person who unfortunately couldn't help. She gave me a number to call and, when I explained about my previous difficulties, advised I could get through to a person if I entered # instead of a number. I tried and # wasn't recognised.

Does anyone have any ideas?

Re: Account locked

caesarome — Fri, 11 Apr 2025 12:05:24 GMT

@Kim0639

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Account locked

Addie15 — Fri, 11 Apr 2025 12:28:03 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Kim0639.