topic Paying too much in Account & Billing

Paying too much

Fran45 — Fri, 11 Apr 2025 12:01:59 GMT

My bills seem to be escalating need help to reduce

Re: Paying too much

SKY1992bf — Fri, 11 Apr 2025 12:13:41 GMT

@Fran45 give sky a call and see if you can re negotiate providing your out of contract

Your not talking directly with Sky this is a customer helps customer forum only with no account access

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Paying too much

Daniel0210 — Fri, 11 Apr 2025 12:17:28 GMT

@Fran45
Unless you’ve changed your subscription, prices go up for either the annual price increase (April in the UK) or when your discounts are ending. Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Paying too much

peter-marlow+1966 — Fri, 11 Apr 2025 14:38:31 GMT

This is what i did back February this year, firstly just to let you know i have a sky glass tv and a puck everything bit tnt sports, so i had discounts coming to an end. I looked at what offers new customers could get and with this information i phoned sky and asked to speak to the retention team, i have been a sky customer for over 17 years, any way including that i have brought a sky glass gen 2 tv at £19 a month my bill including that and still with the same package is under £90 for two years including this year's price increase and i got a discount on my gigafast download to for 2 years aswell hope this helps in sum way for you good luck