topic Re: Credit refund in Account & Billing

Credit refund

Sue44 — Thu, 10 Apr 2025 16:43:45 GMT

I cancelled my contract in March and I was charged for the whole of the next month but not yet heard anything regarding my refund .Can you let me know when I should receive it.thank you

Re: Credit refund

Daniel0210 — Thu, 10 Apr 2025 16:45:59 GMT

@Sue44
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund

Sue44 — Thu, 10 Apr 2025 19:14:45 GMT

Hello, thank you for your reply.Yes my payment method is still active and still showing as a credit on my sky account.Any help to quicken the process would be great.

Re: Credit refund

Daniel0210 — Thu, 10 Apr 2025 19:16:44 GMT

@Sue44
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Sue44 — Thu, 10 Apr 2025 21:13:02 GMT

Thank you

Re: Credit refund

Addie15 — Fri, 11 Apr 2025 10:30:09 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Sue44.

Re: Credit refund

Sue44 — Mon, 14 Apr 2025 22:25:37 GMT

Refund has now been issued.