topic Re: Contract in Account & Billing

Contract

Mary111 — Thu, 10 Apr 2025 19:51:00 GMT

Hi My contract is finished I would like to return my sky Q boxes , can you send me the packaging for this ..as it says on website you send this on . Thanks

Re: Contract

Daniel0210 — Thu, 10 Apr 2025 19:56:11 GMT

@Mary111

Have you contacted Sky and cancelled? It's your discounts that end not your contract.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Contract

Mary111 — Thu, 10 Apr 2025 20:26:38 GMT

I cancelled it for end of contract

I received an email stating it ends start April..but have not yet received any package for returns as I do not want charged for holding on to equipment.

Re: Contract

caesarome — Thu, 10 Apr 2025 20:34:12 GMT

@Mary111

if you haven't received the packaging from Sky (and they usually send this near the end of your notice period) then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.