Late payment

Sky1s9pp — Thu, 10 Apr 2025 17:57:50 GMT

Didn't realise my payment was late and my broadband was restricted. Just paid bill and it still won't let me connect

Re: Late payment

Daniel0210 — Thu, 10 Apr 2025 17:59:41 GMT

@Sky1s9pp
Restrictions are applied automatically and agents can’t override this process. Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Late payment

caesarome — Thu, 10 Apr 2025 18:17:30 GMT

@Sky1s9pp wrote:
Just paid bill and it still won't let me connect

You need to setup your monthly payment method and then wait until the payment you made has been cleared.

topic Re: Late payment in Account & Billing

Late payment

Re: Late payment

Re: Late payment