topic Re: Refund in Account & Billing

Refund

Bex12 — Thu, 10 Apr 2025 17:16:09 GMT

Hi I was wondering when I will receive my refund

Re: Refund

SKY1992bf — Thu, 10 Apr 2025 17:19:37 GMT

@Bex12 What type of refund are you expecting, compensation for delayed provisioning etc or cancellation

Re: Refund

Bex12 — Thu, 10 Apr 2025 17:24:09 GMT

No I have cancelled my account andd it is in credit

Re: Refund

Daniel0210 — Thu, 10 Apr 2025 17:29:42 GMT

@Bex12 wrote:

No I have cancelled my account andd it is in credit

@Bex12
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Refund

Bex12 — Thu, 10 Apr 2025 17:33:19 GMT

The payment method is still live

Re: Refund

Daniel0210 — Thu, 10 Apr 2025 17:35:31 GMT

@Bex12

How long ago was your last day of connection?

Re: Refund

Bex12 — Thu, 10 Apr 2025 17:37:14 GMT

4 weeks ago

Re: Refund

Daniel0210 — Thu, 10 Apr 2025 17:38:54 GMT

@Bex12
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Addie15 — Fri, 11 Apr 2025 10:31:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Bex12.

Re: Refund

Addie15 — Fri, 11 Apr 2025 11:31:37 GMT

Update-We are closing this session now as this matter has been resolved. Thank you.