topic Re: Incorrect account linked to my address in Account & Billing

Incorrect account linked to my address

yolanda0211 — Fri, 21 Mar 2025 12:43:39 GMT

Hello I'm looking for help and the problem is that I wanted to switch to Sky Broadband, but during the process it shows that my address is already linked to another account that isn't mine because I've never been with Sky before. Please, I would like help with this problem. Thank you in advance

Re: Incorrect account linked to my address

Mark39 — Fri, 21 Mar 2025 13:20:21 GMT

Have you recently moved to this address?

Re: Incorrect account linked to my address

yolanda0211 — Thu, 10 Apr 2025 10:12:42 GMT

I have been living in this house for more than 2 years. I am the new owner of this house that I am living in

Re: Incorrect account linked to my address

caesarome — Thu, 10 Apr 2025 11:02:04 GMT

@yolanda0211

You will have to call Sky about this...