topic Re: Cancel my sky in Account & Billing

Cancel my sky

Stecunners9 — Wed, 09 Apr 2025 11:24:37 GMT

I have been with sky 18 years I am trying to cancel as I can't afford it no more and I have a brain tumour you have sent me to 30 pages to return box so I will cancel direct debit as it was paid last week send me a badge to post this boxk

Re: Cancel my sky

Daniel0210 — Wed, 09 Apr 2025 11:35:20 GMT

@Stecunners9
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

Re: Cancel my sky

GD1 — Wed, 09 Apr 2025 11:35:26 GMT

@Stecunners9 You can't cancel in a public forum, you need to speak to Sky to cancel, cancelling your Direct Debit is not the correct way to go about it.

You will need to call Sky or use the following link https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Scroll down to the Contact Us section, select I need more help, all the relevant options to contact Sky will be provided.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Re: Cancel my sky

caesarome — Wed, 09 Apr 2025 12:13:02 GMT

@Stecunners9 wrote:

I will cancel direct debit as it was paid last week send me a badge to post this boxk

@Stecunners9

That isn't a good idea as it could lead to further issues one of which will be any refund that you are owed will have to be sent out by a cheque which can take many weeks.

Re: Cancel my sky

Stecunners9 — Wed, 09 Apr 2025 14:14:10 GMT

I have been trying for two hours I have brain tumour I go into assisted living at the end of the month so I won't be at this address so payment cancelled

Re: Cancel my sky

Mark39 — Wed, 09 Apr 2025 14:21:43 GMT

Your choice, of course. I really don't know why you bothered to post, if you're not willing to consider the replies.

Re: Cancel my sky

Daniel0210 — Wed, 09 Apr 2025 14:39:59 GMT

@Stecunners9 wrote:

so payment cancelled

@Stecunners9

Sorry to hear of your health issues but definitely not recommended. Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you can't cancel, late payment fees will be added and eventually Sky will involve a debt recovery company which may affect your credit rating.

I'm sure you agree that's not something you want to be worrying about on top of everything else.

Re: Cancel my sky

Stecunners9 — Thu, 10 Apr 2025 10:32:09 GMT

Do you really think I am bothered about a debt recovery team I have paid you for over 18 years so send out a bag so I can return the box you can switch it off now I don't use it and I leave April 29th after that it will be outside your customer care is a little threatening so I will report your messages to my niece who is a barrister she will deal with it

Re: Cancel my sky

Mark39 — Thu, 10 Apr 2025 10:36:11 GMT

@Stecunners9 we're other customers here, not Sky customer support.

You don't leave Sky until you contact them to give notice to cancel. Your niece will be able to verify that.

Re: Cancel my sky

Eddie53 — Sat, 06 Sep 2025 14:26:10 GMT

I want to cancel sky as I have moved address in I can't have sky q at my new address

Re: Cancel my sky

MightyQuinn — Sat, 06 Sep 2025 14:27:52 GMT

@Eddie53 wrote:
I want to cancel sky as I have moved address in I can't have sky q at my new address

Hi @Eddie53 You need to tell Sky, not just other customers.

Re: Cancel my sky

Daniel0210 — Sat, 06 Sep 2025 14:35:38 GMT

@Eddie53
To fully cancel your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/articles/cancel-sky-tv
Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option Monday-Friday 9am to 4:30pm otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.