topic Re: Win Back team!! in Account & Billing

Win Back team!!

Square+Biz — Thu, 10 Apr 2025 08:40:23 GMT

I have been with Sky for many years and can go back as far as when sales agents knocked on your door offering Sky TV for free if you agreed to have a dish fitted.

Well I have put cancel my services because I have now retired and want to cut back. I was offered a deal when I called to cancel that I rejected as it was not that diffrent to want I spend now.

Last week Sky sent an email asking to stay with a half price offer but when you click on the link and start chatting you soon find that the offer has left almost all the required services out 😵 and the offer was only £1 diffrent than on the call when I cancel.

I thought I would ask on here if Sky still do calls to win back customers? My services will end in 8 days and this weekend I will be looking at deals from other companys.

Re: Win Back team!!

caesarome — Thu, 10 Apr 2025 09:07:33 GMT

@Square+Biz wrote:

I thought I would ask on here if Sky still do calls to win back customers? My services will end in 8 days and this weekend I will be looking at deals from other companys.

It might be that once you have left that you start to receive such offers as this us what used to happen, no idea if it still does. You might want to try calling again before your services are actually cancelled.

Re: Win Back team!!

Mark39 — Thu, 10 Apr 2025 09:30:53 GMT

@Square+Biz wrote:

I thought I would ask on here if Sky still do calls to win back customers? My services will end in 8 days and this weekend I will be looking at deals from other companys.

Yes. One of my friends agreed an excellent deal after cancelling, of Sky Signature and Sky Sport for little more than £30 per month. This was after their notice period had ended and after declining previous not so good offers. Not,guaranteed, of course, but sometimes patience and willingness to play the long game pays off.