topic Re: Credit Refund in Account & Billing

Credit Refund

Kings. — Thu, 10 Apr 2025 07:35:52 GMT

Hi, we have a credit on our account which was after switching from Sky Broadband within the cooling off period.

Would it be possible to get some information about refunding that credit, as I cant find any information on this process. This has been the case since the begining of February.

Any info / a message would be appreciated.

Re: Credit Refund

caesarome — Thu, 10 Apr 2025 08:37:54 GMT

@Kings.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit Refund

Kings. — Thu, 10 Apr 2025 08:48:42 GMT

Thanks so much.

Re: Credit Refund

Addie15 — Thu, 10 Apr 2025 10:59:53 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Kings..

Re: Credit Refund

Addie15 — Thu, 10 Apr 2025 12:04:32 GMT

Update-We are closing this session now as this matter has been resolved. Thank you.