topic Re: Box and remote has been returned. in Account & Billing

Box and remote has been returned.

jeremy110 — Fri, 04 Apr 2025 11:18:34 GMT

It has all been returned ages ago. You confirmed receipt of it.

Re: Box and remote has been returned.

Daniel0210 — Fri, 04 Apr 2025 11:21:18 GMT

@jeremy110
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Box and remote has been returned.

Farnmanuk — Wed, 21 May 2025 10:41:26 GMT

I have had the same issue. Try cancelling with this [Removed] show of a company is annoyingly frustrating. I sent my sky boxes back to them on the 21 March and they received them on the 25 March . I have royal mail postage tracking to confirm.

However, today, I had a threatening email of Sky advising that if I don't send my boxes back by the 5 May 2025 I will be charged over £150. No wonder their rating us plummeting, possibly the most incompetent company I have ever dealt with.

[Removed]

Moderator notes: Removed swearing and inappropriate comments.

@jeremy110 wrote:

It has all been returned ages ago. You confirmed receipt of it.

Re: Box and remote has been returned.

Lisa-P1987 — Sat, 05 Apr 2025 11:55:33 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Box and remote has been returned.

Farnmanuk — Wed, 09 Apr 2025 17:37:53 GMT

Lisa,

still no invite to try and resolve this.

can this be escalated again please ?

Re: Box and remote has been returned.

Daniel0210 — Wed, 09 Apr 2025 18:11:34 GMT

@Farnmanuk wrote:

still no invite to try and resolve this.

@Farnmanuk

How often did you check the thread for the chat invite since the 5th?

Your post has been escalated again. Look out for a post on this thread tomorrow from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Box and remote has been returned.

Farnmanuk — Wed, 21 May 2025 10:42:44 GMT

Everyday. [Removed]

Moderator notes: removed inappropriate comment.

Re: Box and remote has been returned.

caesarome — Wed, 09 Apr 2025 18:33:09 GMT

@Farnmanuk

The messaging team have been contacted so all things being well someone should be in contact via here tomorrow.

Re: Box and remote has been returned.

Addie15 — Thu, 10 Apr 2025 07:12:31 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Farnmanuk.

Re: Box and remote has been returned.

Addie15 — Thu, 10 Apr 2025 09:50:42 GMT

Update-We are closing this session now as this matter has been resolved. Thank you.