topic Re: Reinstate my services in Account & Billing

Reinstate my services

Hev5 — Wed, 09 Apr 2025 19:29:31 GMT

I've paid my Bill you haven't reinstated my services

Re: Reinstate my services

SKY1992bf — Wed, 09 Apr 2025 19:32:31 GMT

@Hev5 Have you also setup a new continuous payment method

Re: Reinstate my services

Daniel0210 — Wed, 09 Apr 2025 20:09:27 GMT

@Hev5
As stated Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Reinstate my services

Hev5 — Wed, 09 Apr 2025 22:21:17 GMT

I'm assuming you hadn't checked my account, it was paid in full!

Re: Reinstate my services

MarkGoldsmith — Wed, 09 Apr 2025 22:42:27 GMT

@Hev5 this community is of other sky customers so no one replying on this thread will have access to your account.

Did you happen to make the payment manually and then the automated direct debit or card payment failed?

Re: Reinstate my services

Hev5 — Wed, 09 Apr 2025 23:28:38 GMT

It's sorted itself now