topic Confirm whether I am a new customer in Account & Billing

Confirm whether I am a new customer

Duckest — Wed, 09 Apr 2025 20:03:07 GMT

Hi, I signed up online for Sky Broadband on 7 April 2025.

I had an email confirming I'd signed up, then an email saying it's been cancelled.

Sky has taken £5 from my account.

Re: Confirm whether I am a new customer

caesarome — Wed, 09 Apr 2025 21:12:20 GMT

@Duckest

To find out what has happened you will need to call Sky about this.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Confirm whether I am a new customer

Duckest — Wed, 09 Apr 2025 21:25:25 GMT

Thank you, that's really helpful.