topic Re: Refund in Account & Billing

Refund

Anitacollins — Wed, 09 Apr 2025 18:56:39 GMT

I have a credit sitting on my account due to broadband being down for weeks. We are no longer with sky so cant use against future bills, how do i get that repaid without spending hours on the phone?

Re: Refund

GD1 — Wed, 09 Apr 2025 18:59:24 GMT

@Anitacollins To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Refund

Anitacollins — Wed, 09 Apr 2025 19:03:07 GMT

Thank you!

Re: Refund

Mr+Flibbles+86 — Thu, 10 Apr 2025 10:13:57 GMT

Thanks for escalating this. We’ve sent an invite to chat.