topic Re: Netflix in Account & Billing

Netflix

Siman — Wed, 09 Apr 2025 17:50:27 GMT

I have sky ultimate including Netflix, why am I being billed again separately for Netflix?

Re: Netflix

peter-marlow+1966 — Wed, 09 Apr 2025 17:53:06 GMT

Did you already have a Netflix account before you got sky, if so you need to contact Netflix and cancel the account with them so you are only paying through your sky account

Re: Netflix

MightyQuinn — Wed, 09 Apr 2025 17:56:04 GMT

@Siman wrote:
I have sky ultimate including Netflix, why am I being billed again separately for Netflix?

Hi @Siman Are you saying that Sky are charging you twice?

Re: Netflix

Siman — Wed, 09 Apr 2025 18:12:51 GMT

It seems so, I have sky ultimate including Netflix for £35 a month

Then there is a separate bill for Netflix standard for £ 4-95 a month

Re: Netflix

MarkGoldsmith — Wed, 09 Apr 2025 18:29:02 GMT

@Siman wrote:
It seems so, I have sky ultimate including Netflix for £35 a month
Then there is a separate bill for Netflix standard for £ 4-95 a month

That would sound correct. The included tier of Netflix is "standard with ads" so it looks like you have upgrade from standard with ads to standard which would explain the additional monthly charge.

If you are happy to be on the "standard with ads" tier you should be able to switch back down to that tier from your My Sky account