topic Re: Credit refund in Account & Billing

Credit refund

Artiom1 — Wed, 09 Apr 2025 09:24:23 GMT

I would like to have the credit refunded.

Re: Credit refund

SKY1992bf — Wed, 09 Apr 2025 09:25:37 GMT

@Artiom1 What's the credit in relation to compensation or closure of account

Re: Credit refund

Artiom1 — Wed, 09 Apr 2025 09:26:43 GMT

Account closure. Equipment returning is complete.

Re: Credit refund

Daniel0210 — Wed, 09 Apr 2025 09:29:51 GMT

@Artiom1
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund

SKY1992bf — Wed, 09 Apr 2025 09:30:07 GMT

@Artiom1 Does the amount owed show as a credit on your account ?

we have to allow 10 minutes before we can escalate posts to community messaging

Re: Credit refund

Artiom1 — Wed, 09 Apr 2025 09:32:32 GMT

Yes it is shown as credit on my account.

Re: Credit refund

Artiom1 — Wed, 09 Apr 2025 09:33:43 GMT

I cancelled my DD so please escalate it to the mesaging team.

Re: Credit refund

SKY1992bf — Wed, 09 Apr 2025 09:35:46 GMT

@Artiom1

To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Credit refund

Artiom1 — Wed, 09 Apr 2025 09:39:35 GMT

Thank you.

Re: Credit refund

Tom-W19 — Wed, 09 Apr 2025 10:21:28 GMT

Thanks for escalating. We've sent an invite to @Artiom1.