topic Mrs mohammed in Account & Billing

Mrs mohammed

Nuz1 — Tue, 08 Apr 2025 22:36:44 GMT

I have not received the returns label and I have a SMS message requesting the sky q equipment to be sent back asap,how to I do that without a returns label?

Re: Mrs mohammed

Daniel0210 — Wed, 09 Apr 2025 04:31:22 GMT

@Nuz1
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Mrs mohammed

caesarome — Wed, 09 Apr 2025 04:38:33 GMT

@Nuz1 wrote:

I have not received the returns label and I have a SMS message requesting the sky q equipment to be sent back asap,how to I do that without a returns label?

@Nuz1

You can use your own packageing as you can print your own return label via here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.