topic Re: Forgotten account details in Account & Billing

Forgotten account details

Jack194 — Tue, 08 Apr 2025 19:45:49 GMT

I'm sure this may be odd to some but I'm the son of one the sky customer and unfortunately as much as they're annoyed with sky for many reasons they seemingly won't tell me their account details so I can sort it for them, then I've found out they never wrote them down so they don't know what it is and that's why they can't tell me leading to me coming here for help

Re: Forgotten account details

GD1 — Tue, 08 Apr 2025 19:50:10 GMT

@Jack194 As this is a customer helps customer community we can't tell you either, nor will Sky as you are not the account holder, they will need to speak to Sky themselves if they can't remember any of their account details.

Re: Forgotten account details

Jack194 — Tue, 08 Apr 2025 19:52:04 GMT

Well that's not going to happen then but thanks for letting me know

Re: Forgotten account details

Daniel0210 — Tue, 08 Apr 2025 19:52:12 GMT

@Jack194

The account holder would need to call Sky and after passing the security checks speak to an agent.