topic Re: Subscription query in Account & Billing

Subscription query

Rach555 — Tue, 08 Apr 2025 07:49:23 GMT

I'm getting emails from Netflix saying that my payments aren't being processed - not sure if they're legit or not as they're asking me to input payment details (I haven't). Netflix is part of my Sky tv package & when I've checked my Sky account it says that my sky and broadband contracts have ended and I'm now on rolling monthly contracts. However, when I look at the subscriptions they're in place to May/August. I'm super confused. Could someone from sky contact me please?

Re: Subscription query

Mark39 — Tue, 08 Apr 2025 08:01:04 GMT

Sky won't contact you in response to a forum post. I'm afraid. They won't know who you are from a post here.

Which Sky tv package do you have?

Re: Subscription query

Rach555 — Tue, 08 Apr 2025 21:47:08 GMT

Thanks for letting me know. It's Sky +, it's a tv and broadband package. I'll try to find another way to contact them, thanks

Re: Subscription query

MarkGoldsmith — Tue, 08 Apr 2025 23:07:10 GMT

I thought the "bundled" Netflix offer wasn't available on Sky + and was only ever available on Sky Q and the Sky streaming platform.

Calling Sky should be fairly easy, as you are a phone and broadband subscriber just dial 150.

Re: Subscription query

Rach555 — Wed, 09 Apr 2025 07:15:37 GMT

Thanks Mark, much appreciated