topic Overpayment for feb in Account & Billing

Overpayment for feb

Malcolm101 — Tue, 08 Apr 2025 08:41:34 GMT

Spent 1 hour and 40 minutes yesterday morning, transferred 5 different department, my sky dish was down for 1 full month due to high winds, engineeer fitted new dish and I was promised not to pay that month ,ended speaking to a guy called Shaun yesterday who promised he would organise the refund and text me afterwards still waiting, very disappointed with the service I received 😑

Re: Overpayment for feb

Mark39 — Tue, 08 Apr 2025 08:48:21 GMT

@Malcolm101 Sky don't stop charging you in these circumstances but may, as in your case, agree a pro rata service credit for the period you were without a service.

As it was only yesterday the service credit may not have been processed yet. When it has, it will.appear as a credit on your Sky account.

Re: Overpayment for feb

PandJ2020 — Tue, 08 Apr 2025 09:52:27 GMT

...and in the unlikely event they do actually refund then the banking process takes 3-5 working days.