topic Re: Unable to track order - How to link account? in Account & Billing

Unable to track order - How to link account?

feathers-iron — Mon, 07 Apr 2025 12:59:12 GMT

I signed up for a Sky Broadband Full Fibre package yesterday, and the confirmation email stated I can track the order via the Sky App, or on the web site.

I created a new account with the same email address as I used to sign up, but I can't find a way of associating the account with my order.

I'm aware it has only been one day, so am I supposed to wait longer? Should I have received some kind of order ID? Do I need to wait until the OpenReach part of the installation is complete?

Re: Unable to track order - How to link account?

Tom-W19 — Mon, 07 Apr 2025 14:03:40 GMT

Hi @feathers-iron

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to track order - How to link account?

G-- — Tue, 08 Apr 2025 07:35:40 GMT

Hi Tom,

I would like to add TV 5 Monde Asie to my package. Please contact me on anytime after 11th April to dicuss how much it will cost me.

Thank you,

[removed]

Moderator Notes: removed personal data

Re: Unable to track order - How to link account?

CatiaSerpa — Mon, 14 Apr 2025 12:47:06 GMT

I have the same issue. I received a text saying to click on the link to track my order as engineer is coming today however the link doesn't let me do so.

Re: Unable to track order - How to link account?

caesarome — Mon, 14 Apr 2025 12:49:06 GMT

@CatiaSerpa

What is happening with this link:

https://www.sky.com/ordertracking