topic Re: No Equipment To Return in Account & Billing

No Equipment To Return

Louisjunior2 — Mon, 07 Apr 2025 11:02:00 GMT

I have just received a message to return equipment or I will be charged. I just switched over to Sky broadband on the 21st March and have no equipment to return!

pretty much impossible to speak to someone on the phone.

Re: No Equipment To Return

MightyQuinn — Mon, 07 Apr 2025 11:59:09 GMT

@Louisjunior2 wrote:
I have just received a message to return equipment or I will be charged. I just switched over to Sky broadband on the 21st March and have no equipment to return!
pretty much impossible to speak to someone on the phone.

Hi @Louisjunior2 If you have just switched over to Sky broadband, why would Sky expect you return some equipment? Are you sure that the message is not from the ISP that you have just moved from?

Re: No Equipment To Return

Louisjunior2 — Mon, 07 Apr 2025 12:10:55 GMT

Hi. Please return our Sky equipment as soon as possible to avoid non-return charges. For more info go to sky.com/returns

Re: No Equipment To Return

caesarome — Mon, 07 Apr 2025 12:12:54 GMT

So to confirm you changed from another supplier to Sky last month ?

Re: No Equipment To Return

Louisjunior2 — Mon, 07 Apr 2025 12:30:12 GMT

Yes, I switched last month. I'm sure it will get sorted out.

Re: No Equipment To Return

caesarome — Mon, 07 Apr 2025 12:36:37 GMT

@Louisjunior2

We can arrange some help in getting this sorted via here if you want from Skys messaging team who will then contact you via a private message so let us know if you would like to be contacted by them.

Re: No Equipment To Return

Louisjunior2 — Mon, 07 Apr 2025 13:30:29 GMT

Yes please

Re: No Equipment To Return

caesarome — Mon, 07 Apr 2025 15:07:51 GMT

@Louisjunior2

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: No Equipment To Return

Mr+Flibbles+86 — Mon, 07 Apr 2025 15:26:19 GMT

Thanks for escalating this. We’ve sent an invite to chat.