topic Re: Credit on account in Account & Billing

Credit on account

Ali-mcali — Mon, 07 Apr 2025 05:57:10 GMT

Hi I cancelled my account in February, my account has a nearly £60 credit when is this refunded.

Re: Credit on account

Daniel0210 — Mon, 07 Apr 2025 06:12:14 GMT

@Ali-mcali
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit on account

Ali-mcali — Mon, 07 Apr 2025 06:16:09 GMT

Hi thank you for response. I stopped service on 15th Feb , returned equipment as requested so that would be great please . Thanks for your help

Re: Credit on account

Daniel0210 — Mon, 07 Apr 2025 06:17:52 GMT

@Ali-mcali

@Daniel0210 wrote:

@Ali-mcali
before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit on account

Ali-mcali — Mon, 07 Apr 2025 06:37:41 GMT

Hi yes definitely showing as a credit in two parts and payment method still open . Thanks

Re: Credit on account

Daniel0210 — Mon, 07 Apr 2025 06:56:56 GMT

@Ali-mcali
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on account

Ali-mcali — Mon, 07 Apr 2025 07:02:36 GMT

Thank you

Re: Credit on account

Mr+Flibbles+86 — Mon, 07 Apr 2025 10:13:31 GMT

Thanks for escalating this. We’ve sent an invite to chat.