topic Re: Cancel in Account & Billing

Cancel

PJD2 — Sun, 06 Apr 2025 19:25:30 GMT

I have contacted you regarding that I'm changing my Broadband to another provider. I have cancelled my direct debit as I'm not paying for another month to apply to get a refund. If I do you owe you any money then you have to give me a revise bill. I'll will pay if I owe you any money.

Re: Cancel

GD1 — Sun, 06 Apr 2025 19:28:38 GMT

@PJD2 You are not contacting Sky customer sevices by posting here. Cancelling your direct debit before you've transferred will lead to problems such as service restrictions and even a block on transferring. You need to pay what has been billed after which any overpayment will be refunded.

Re: Cancel

Daniel0210 — Sun, 06 Apr 2025 19:41:44 GMT

@PJD2 wrote:

I have cancelled my direct debit as I'm not paying for another month to apply to get a refund.

@PJD2

As advised that it going to cause you problems. Billing continues throughout the notice period. Bills are generated 14 days before your payment date and we can only suggest you reinstate your payment method asap.

Re: Cancel

MightyQuinn — Sun, 06 Apr 2025 19:56:16 GMT

Hi @PJD2 The correct way to switch broadband is to allow your new provider to contact Sky. Contacting an old/existing provider tends to mess everything up. That is unless you are moving to an Altnet or Virgin. Note, cancelling your direct debit is the quickest way to fail the credit check with the new provider.

Re: Cancel

MarkGoldsmith — Sun, 06 Apr 2025 20:27:35 GMT

@MightyQuinn wrote:
Hi @PJD2 The correct way to switch broadband is to allow your new provider to contact Sky. Contacting an old/existing provider tends to mess everything up. That is unless you are moving to an Altnet or Virgin. Note, cancelling your direct debit is the quickest way to fail the credit check with the new provider.

Indeed. The One Touch Switching system ISPs use nowadays has been known to suffer enough issues when its used to switch to a new provider, so i can only imagine the issues the system would have if you have placed a new order with another ISP but have also contacted your current provider requesting cancellation.

Re: Cancel

martswain — Mon, 07 Apr 2025 06:58:19 GMT

@MightyQuinn the OTS system does work when moving to Virgin.

I used it in November 2024 when moving from TalkTalk FTTC to Virgin Media and it all went without a hitch.

Re: Cancel

MightyQuinn — Mon, 07 Apr 2025 07:45:39 GMT

@martswain wrote:
@MightyQuinn the OTS system does work when moving to Virgin.

Hi @martswain Sorry, I read that the wrong way.

Re: Cancel

martswain — Mon, 07 Apr 2025 07:25:44 GMT

I moved TO Virgin and there was no contact by me with my previous provider.