topic Re: Can’t access account in Account & Billing

Can’t access account

Jessical2001 — Sun, 06 Apr 2025 16:18:34 GMT

I recently moved out and started a sky tv and broadband contract. I tried to access my account but when I logged in it was linked to my parents account because I accessed sky go on their account.

Re: Can’t access account

caesarome — Sun, 06 Apr 2025 18:26:55 GMT

@Jessical2001

You need to logfout of the account you are using then set your own one up using your own email address, you can do that here:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Can’t access account

MightyQuinn — Sun, 06 Apr 2025 19:10:43 GMT

Hi @Jessical2001 You may have to get your parents to remove you as an additional user. Ask them to go to https://www.sky.com/mydetails/additional-users Only the account owners can see additional users.