topic Returned equipment tracking still pending in Account & Billing

Returned equipment tracking still pending

Dragos1 — Sun, 06 Apr 2025 07:17:10 GMT

Hi,

i have returned my sky broadband router, i did checked on royal mail website and it arrived on monday (6 days ago), but when checking tracking on sky app it says still in transit? Is that ok?

thanks

Re: Returned equipment tracking still pending

Daniel0210 — Sun, 06 Apr 2025 07:23:04 GMT

@Dragos1

Unipart are taking a number of weeks to process equipment returned to their warehouse. The main thing is…

Have you kept your proof of posting?

If Sky send you reminders to return it let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Returned equipment tracking still pending

Dragos1 — Sun, 06 Apr 2025 07:26:31 GMT

Hi Daniel,

I dont't have anything apart of the tracking from royal mail website as I just sticked the label on the packaging and dropped in into a post box...

thanks

Re: Returned equipment tracking still pending

caesarome — Sun, 06 Apr 2025 08:34:05 GMT

@Dragos1 wrote:

I dont't have anything apart of the tracking

That is good enough so make sure you keep this safe and should you be told that you have not returned the equipment then post back on here and do mention if have the tracking as we can then arrange some help for you.

Re: Returned equipment tracking still pending

Dragos1 — Sun, 06 Apr 2025 08:36:36 GMT

Thank you, will wait then untill confirmed as received or accused as not returned😅