topic Re: My services are restricted in Account & Billing

My services are restricted

Jamesford49 — Thu, 03 Apr 2025 18:52:50 GMT

My services are restricted

Re: My services are restricted

Daniel0210 — Thu, 03 Apr 2025 18:53:17 GMT

@Jamesford49 wrote:
My services are restricted

@Jamesford49
Restrictions are applied automatically and agents can’t override this process. Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: My services are restricted

Jamesford49 — Thu, 03 Apr 2025 18:54:44 GMT

Mu bill is paid by direct debit. Im being charged a termination fee which is not correct. Im fed up with my account

Re: My services are restricted

caesarome — Thu, 03 Apr 2025 18:59:08 GMT

@Jamesford49 wrote:
Im being charged a termination fee which is not correct.

Was the latest bill taken including the termination charge as accounts are not restricted unless a bill hasn't been paid so what is happening here ?

Re: My services are restricted

Mark39 — Thu, 03 Apr 2025 19:03:19 GMT

@Jamesford49 wrote:
Mu bill is paid by direct debit. Im being charged a termination fee which is not correct. Im fed up with my account

Not correct, how?