topic Re: NO SERVICE in Account & Billing

NO SERVICE

23Thur27 — Thu, 03 Apr 2025 13:01:30 GMT

I I HAVE LOST MY SKY Q MINI SERVICE AND WISH FOR MY SKY SUBSCRIPTION TO STOP UNTIL THIS IS FIED. I HAD AGREED WITH SKY INDIA TO REDUCE MY SUBSCRIPTION TO BE REDUCED FROM 67.29 POUNDS TO 49 POUNDS. I NOW WANT TO CANCEL. MR ADRIAN STINSON

Re: NO SERVICE

PandJ2020 — Thu, 03 Apr 2025 13:30:09 GMT

Even during issues billing continues as normal (and is adjusted by way of credit).

Anyway, you're not contacting Sky here - just other customers.

If you are not subject to a minimum term then go ahead and call Sky again to give notice to cancel.

Re: NO SERVICE

Daniel0210 — Thu, 03 Apr 2025 13:38:03 GMT

@23Thur27

I've moved your post from the Sky Mobile board as it's not related to a mobile issue.

To cancel all your Sky Q TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

Re: NO SERVICE

Mark39 — Thu, 03 Apr 2025 14:01:16 GMT

@23Thur27 can you clarify "...lost my Sky Q Mini service...."

Is there an error message? Otherwise what do you mean by lost it?

Re: NO SERVICE

MightyQuinn — Thu, 03 Apr 2025 14:18:15 GMT

Hi @23Thur27 Please see Welcome below, you are only talking to other customers.