topic Cancelled in Account & Billing

Cancelled

Adammahmood1 — Thu, 03 Apr 2025 08:32:09 GMT

Hello I cancelled my broadband on Friday why is it showing on my future bills

Re: Cancelled

caesarome — Thu, 03 Apr 2025 08:35:09 GMT

14 days notice is required to cancel a broadband subscription during which time the billing continues as normal. Afetr you have left any overpayment should appear on your account as a credit that can then be refunded to you so have you actually left Sky yet or are you still in the 14 days notice period ?

Re: Cancelled

Mark39 — Thu, 03 Apr 2025 08:42:18 GMT

@Adammahmood1it should disappear from your future billing shortly after your 14 days notice period has ended.

Re: Cancelled

Adammahmood1 — Thu, 03 Apr 2025 09:32:59 GMT

I have left

Re: Cancelled

caesarome — Thu, 03 Apr 2025 09:33:49 GMT

What date was your final day with Sky ?

Re: Cancelled

Mark39 — Thu, 03 Apr 2025 09:35:32 GMT

@Adammahmood1 wrote:

Hello I cancelled my broadband on Friday why is it showing on my future bills

If you cancelled on Friday, you're still in your notice period.

Re: Cancelled

Adammahmood1 — Thu, 03 Apr 2025 09:53:20 GMT

They was aware I was leaving November they sent me a email saying I would still be connected until I switch over and that wasn't until march that happend so I don't understand how they said I hadn't cancelled my broadband

Re: Cancelled

MightyQuinn — Thu, 03 Apr 2025 09:58:38 GMT

@Adammahmood1 wrote:
Hello I cancelled my broadband on Friday why is it showing on my future bills

Hi @Adammahmood1 It is not something that us fellow customers would know. See Welcome below.

Re: Cancelled

Mark39 — Thu, 03 Apr 2025 10:00:16 GMT

@Adammahmood1 You mean your service wasn't cancelled when you switched to a different provider in March?

That's a separate issue that you would have to take up Sky and your new provider. As customers here, we can't know why your service with Sky wasn't cancelled by your new provider when the switch took place.