Broadband return

NickBreach — Wed, 02 Apr 2025 16:44:40 GMT

Iv requested a return box but has arrived at the wrong address

Re: Broadband return

Daniel0210 — Wed, 02 Apr 2025 16:46:38 GMT

@NickBreach
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Broadband return

Mark39 — Wed, 02 Apr 2025 16:49:17 GMT

@NickBreach wrote:

Iv requested a return box but has arrived at the wrong address

It's sent to the address Sky have on record for you.

topic Broadband return in Account & Billing

Broadband return

Re: Broadband return

Re: Broadband return