topic Re: Getting a refund in Account & Billing

Getting a refund

Ad30 — Wed, 02 Apr 2025 14:39:18 GMT

Hi how long does a refund take? I have sent my equipment back.

Re: Getting a refund

Daniel0210 — Wed, 02 Apr 2025 14:45:13 GMT

@Ad30 wrote:

Hi how long does a refund take? I have sent my equipment back.

@Ad30

Is this a refund for being charged for not returning loaned equipment

a refund for an overpayment after cancellation of a Sky subscription?

Re: Getting a refund

Ad30 — Wed, 02 Apr 2025 15:00:57 GMT

It's for a refund for over payment

Re: Getting a refund

Daniel0210 — Wed, 02 Apr 2025 15:01:50 GMT

@Ad30
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Getting a refund

Ad30 — Wed, 02 Apr 2025 15:06:29 GMT

Thanks for the information, it's only been 2 weeks so I'll wait until next month.
thank you.

Re: Getting a refund

caesarome — Wed, 02 Apr 2025 15:10:58 GMT

@Ad30

If you see a credit on your account we can help you with this today if you would like ?

Re: Getting a refund

Daniel0210 — Wed, 02 Apr 2025 15:11:47 GMT

@Ad30

Post back in this same thread if it doesn't materialise or you want it quicker.