topic Re: Kl71 in Account & Billing

Kl71

KL71 — Tue, 01 Apr 2025 17:36:42 GMT

I can't log into MySky. It's asks for my post code and when I enter it, it is not recognised. I am with Sky 25 years and suddenly they can't identify my post code

Re: Kl71

Mark39 — Tue, 01 Apr 2025 18:57:16 GMT

Is this the first time you've used the MySky app?

Re: Kl71

KL71 — Tue, 01 Apr 2025 20:41:30 GMT

No. I have used it for years. Now it's asking for post code

Re: Kl71

PeteRG41 — Wed, 02 Apr 2025 06:23:25 GMT

Probably an obvious question here, but have you uninstalled the app and loading it back from the App Store? Sometimes data can get a bit corrupted.

Re: Kl71

KL71 — Wed, 02 Apr 2025 07:52:57 GMT

Yes. I even tried different devices.
Sky doesn't have anyone to talk to only bots so there is zero support

Re: Kl71

Mark39 — Wed, 02 Apr 2025 08:10:12 GMT

Odd that it should happen now, having been OK before. It's almost as though it can't find your Sky account any more. Are you able to see your account details here: https://www.sky.com/mydetails ?

Sky certainly have advisers to speak to. Just stay silent when the bot asks you questions and you'll eventually be put through.

Re: Kl71

Tom-W19 — Wed, 02 Apr 2025 08:22:51 GMT

Hi @KL71

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147