topic Re: Misled by sky adviser in Account & Billing

Misled by sky adviser

Kelly-hsrper — Tue, 01 Apr 2025 18:36:55 GMT

Has anyone else been misled by a sky advisor regarding new contract bills. My contract ended in Dec 24 paying £110 a month. Contacted sky to discuss account as January bill £150 was told with discounts for being a valued customer of nearly 17 years would be £125 a month. So then I have paid £125 Feb , £135 March and £143 April and been told this is my new amount. New customers are being offered better deals

Re: Misled by sky adviser

Daniel0210 — Tue, 01 Apr 2025 18:41:21 GMT

@Kelly-hsrper

The April 2025 price increase will account for some of that increase.

New customers will get a cheaper deal. If you move to another provider you'll get their new customer deals and in 18/24 months you'll be in the same position again. Then you'll be able to return to Sky and benefit from new customer deals.

Re: Misled by sky adviser

PandJ2020 — Tue, 01 Apr 2025 18:45:10 GMT

@Daniel0210 wrote:
@Kelly-hsrper
The April 2025 price increase will account for some of that increase.

I suspect all of it actually. (Pro-rata for March)

If @Kelly-hsrper is been with Sky 17 years then they'll know the price increases every April?

@Kelly-hsrper wrote:
Has anyone else been misled by a sky advisor regarding new contract bills.

In what way misled? If a new price was agreed in January then it was always going to increase in April?

Re: Misled by sky adviser

peter-marlow+1966 — Tue, 01 Apr 2025 20:09:20 GMT

I spoke to the retention team , i also have been with sky for 17 years got my tv bill down from £120, a month to £70, a month for the next two years and my broadband bill down from £60 a month to £43 a month for two years aswell a d that includes this April's price increase on both bills