topic Broadband return not acknowledged in Account & Billing

Broadband return not acknowledged

Sarah2302 — Tue, 01 Apr 2025 10:47:25 GMT

Hi I returned our older broadband box weeks ago well within timescales and you keep saying you haven't received it please help. Regards Sarah

Re: Broadband return not acknowledged

Daniel0210 — Tue, 01 Apr 2025 11:08:27 GMT

@Sarah2302
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Broadband return not acknowledged

MightyQuinn — Tue, 01 Apr 2025 15:34:23 GMT

@Sarah2302 wrote:
you keep saying

Hi @Sarah2302 Not us, we are mainly other customers, please see the Welcome below.