topic Re: Billing in Account & Billing

Billing

JMP123 — Mon, 31 Mar 2025 15:01:48 GMT

I entered into a contract for phone line and BB in November at£40 but now I'm being told the charge is £43 per month. What happened to the contract amount?

Re: Billing

Daniel0210 — Mon, 31 Mar 2025 15:07:43 GMT

@JMP123

The annual price increase (April in the UK) happened. There will be another one in April 2026 too.

Re: Billing

caesarome — Mon, 31 Mar 2025 15:11:37 GMT

@JMP123

You should have either been sent an email or letter about the annual price increase as the price you pay is not fixed but the discount you have is.

Re: Billing

PandJ2020 — Mon, 31 Mar 2025 15:50:33 GMT

@JMP123 wrote:
What happened to the contract amount?

The contract details how prices can change. (And they inevitably do)

You may be able to leave penalty-free though.