topic Re: customer service in Account & Billing

customer service

unhappy1973 — Mon, 31 Mar 2025 15:03:15 GMT

why cant i speak to a human only messageing or ai bots i have tried 5 different numbers i work nights so i can try from 10am i try all day till i goto work and never get a human being why is the next stage is it getting in contact with ofcom?

Re: customer service

Daniel0210 — Mon, 31 Mar 2025 15:08:58 GMT

@unhappy1973
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: customer service

caesarome — Mon, 31 Mar 2025 15:10:03 GMT

@unhappy1973

Just stay on the line and say nothing if asked any questions by the bot.

Re: customer service

MightyQuinn — Mon, 31 Mar 2025 15:29:05 GMT

@unhappy1973 wrote:
next stage is it getting in contact with ofcom?

Hi @unhappy1973 You will need to wait 8 weeks or receive a deadlock letter from raising a complaint before Ofcom will talk to you.

https://www.sky.com/help/articles/how-to-make-a-complaint