topic Refund in Account & Billing

Refund

RobB111 — Mon, 31 Mar 2025 13:32:57 GMT

I was told we would receive a refund for our broadband as we have not been able to use this service for a month

our bill has just debited from our account and we have been charged the full amount

Re: Refund

Anonymous — Mon, 31 Mar 2025 13:36:40 GMT

@RobB111 typically this would be a credit rather than a refund. When was this agreed? It might take a few weeks, I've read up to 5 or 6 on related threads in the past for the credit to be applied. If it's longer than that, it's worth contacting Sky.

Re: Refund

PandJ2020 — Mon, 31 Mar 2025 13:38:38 GMT

Details of the process here: https://www.sky.com/help/articles/auto-compensation

If the credit doesn't appear soon you'll have to call Sky to chase.

Re: Refund

Anonymous — Mon, 31 Mar 2025 13:40:06 GMT

Thanks for sharing @PandJ2020 so it looks like their policy is within 30 days, which is less than my estimate 👍