topic Re: Confirm equipment return in Account & Billing

Confirm equipment return

minnieminx — Sat, 29 Mar 2025 14:28:35 GMT

You have sent an email to return equipment, but already returned

Re: Confirm equipment return

Mark39 — Sat, 29 Mar 2025 14:30:27 GMT

When did you return it? The logistics centre can take several weeks to process a return.

Note we're a customer Community. You're not talking to Sky here.

Re: Confirm equipment return

Daniel0210 — Sat, 29 Mar 2025 15:18:15 GMT

@minnieminx

What equipment? You've (originally) posted in the Sky+ board. That equipment doesn't need returning.

Re: Confirm equipment return

minnieminx — Wed, 02 Apr 2025 01:07:42 GMT

Sky q and mini's

Re: Confirm equipment return

Daniel0210 — Wed, 02 Apr 2025 04:32:24 GMT

@minnieminx
Have you kept your proof of posting?

As already stated Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.