topic Re: Wifi bill in Account & Billing

Wifi bill

Stacey106 — Sat, 29 Mar 2025 14:33:43 GMT

I have payed for my WiFi bill and you are now trying to take £63 out of Mt bank account why is this?

Re: Wifi bill

Mark39 — Sat, 29 Mar 2025 14:40:35 GMT

Because you made a manual payment. Manual payments aren't necessary when you have a direct debit or monthly card payment in place. They won't necessarily stop the automated payment being made too.

Re: Wifi bill

MightyQuinn — Sat, 29 Mar 2025 14:54:06 GMT

@Stacey106 wrote:
you are now trying to take

Hi @Stacey106 Not us, please see below. We are other customers.

Re: Wifi bill

peter-marlow+1966 — Sat, 29 Mar 2025 14:55:47 GMT

As you have made a manual payment, sky will apply for the direct debit if that comes out then you will be in credit on your next bill, if the direct debit fails then they will try again in a week to ten days time, direct debit are automatic so it will apply for the payment