topic Re: Credit refund in Account & Billing

Credit refund

Cooke6567 — Sat, 29 Mar 2025 10:41:15 GMT

Hi I have cancelled my subscription because it moved over to my partners name . My account is still showing in credit how do I get that back

Re: Credit refund

Daniel0210 — Sat, 29 Mar 2025 10:42:54 GMT

@Cooke6567 wrote:

Hi I have cancelled my subscription because it moved over to my partners name .

@Cooke6567

Please explain what you mean as Sky accounts aren't transferable. What subscription?

Re: Credit refund

Cooke6567 — Sat, 29 Mar 2025 10:44:19 GMT

I cancelled my sky q account and my partner opened a new account for sky stream

Re: Credit refund

Daniel0210 — Sat, 29 Mar 2025 10:46:06 GMT

Thanks for clarifying @Cooke6567

Refunds should take about 6 weeks from your last day of your Q connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Credit refund

Cooke6567 — Sat, 29 Mar 2025 10:48:03 GMT

Yes my payment method is still active as I was told to leave active

Re: Credit refund

Daniel0210 — Sat, 29 Mar 2025 10:58:03 GMT

@Cooke6567
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Cooke6567 — Sat, 29 Mar 2025 10:59:56 GMT

I would like it escalated through the messaging team please

Re: Credit refund

Daniel0210 — Sat, 29 Mar 2025 11:08:55 GMT

@Cooke6567 wrote:

I would like it escalated through the messaging team please

@Cooke6567

See my previous post

Re: Credit refund

Addie15 — Sat, 29 Mar 2025 11:11:03 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Cooke6567.