topic Next months charge in Account & Billing

Next months charge

Jamiem3 — Sat, 29 Mar 2025 10:18:34 GMT

Please remove the charge from next months bill, I haven't sent anything back as fibre broadband has not been installed yet

Re: Next months charge

caesarome — Sat, 29 Mar 2025 10:20:36 GMT

@Jamiem3

You are talking to other customers here so what is this charge for and what have you not returned yet ?

Re: Next months charge

SKY1992bf — Sat, 29 Mar 2025 10:21:30 GMT

@Jamiem3 as customers we can't remove anything

if you want our help we need as much information as possible has to what's happened here

Re: Next months charge

Jamiem3 — Sat, 29 Mar 2025 10:22:03 GMT

My broadband box, they are charging me a fee for not returning , but awaiting for open reach to do their work

Re: Next months charge

caesarome — Sat, 29 Mar 2025 10:25:16 GMT

@Jamiem3

I think there is some details you have missed here so are you being charged because you are getting a replacement broadband hub from Sky when you change to fibre ?