topic Re: Return broadband in Account & Billing

Return broadband

Ablelim — Fri, 28 Mar 2025 16:44:50 GMT

Hi i need a help befor 1week i send my broadband wifi Box to return adress

I send the box over there and naw from sky they send me post and says they need the box back but i sended already i don't know what to do naw

Re: Return broadband

Daniel0210 — Fri, 28 Mar 2025 16:46:13 GMT

@Ablelim
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Return broadband

Ablelim — Fri, 28 Mar 2025 16:51:33 GMT

I keep my recept from a roilmail witch i sended from i was tinking i send to the rong adrees or im not sure becouse on the boxs says returning adres 12 hamilton way warwickshire with a post code one but they say still waiting for the box.

Re: Return broadband

Daniel0210 — Fri, 28 Mar 2025 16:54:45 GMT

@Ablelim
I’ve escalated your post to Sky and their Messaging Team should contact you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return broadband

Greenfingers001 — Fri, 28 Mar 2025 16:55:53 GMT

Thanks for escalating this. We’ve sent @Ablelim an invite to chat.