topic Re: Refund of Credit Balance in Account & Billing

Refund of Credit Balance

Benjamjo — Fri, 28 Mar 2025 08:26:59 GMT

I have recently left Sky, on the 14th of March and still have a rather large amount of credit on my account, how do I go about getting a refund?

Thanks

Re: Refund of Credit Balance

Anonymous — Fri, 28 Mar 2025 08:52:23 GMT

Credit refunds can take up to 6 weeks to process, assuming that your payment method is still on the account. Otherwise they'll need to send a cheque and that will take longer.

But it might be worth speaking to Sky to make sure that process is underway.

You can use the Sky Help portal to contact Sky. If you want to speak to somebody, you can click "Need more help?" at the bottom, and within that content you will see a phone number (we can't post phone numbers in this community).

Re: Refund of Credit Balance

caesarome — Fri, 28 Mar 2025 10:06:02 GMT

@Benjamjo

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund of Credit Balance

Lisa-P1987 — Fri, 28 Mar 2025 15:21:56 GMT

Thanks for escalating this. We’ve sent an invite to chat.