topic No packaging sent to return sky q box in Account & Billing

No packaging sent to return sky q box

Mister+Bee — Fri, 28 Mar 2025 13:05:28 GMT

I have received packaging to return my sky equipment but they have only sent packaging for the router , No packaging sent for the sky Q box. Does this come separately?

Re: No packaging sent to return sky q box

Daniel0210 — Fri, 28 Mar 2025 13:12:09 GMT

@Mister+Bee

Yes, as the notice period is 31 days whereas broadband is 14.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: No packaging sent to return sky q box

Mister+Bee — Fri, 28 Mar 2025 15:26:02 GMT

Thanks for the info.
shame sky don't explain this stuff before hand and save everyone the hassle of finding out.