topic Re: Refund due in Account & Billing

Refund due

Jemilie — Tue, 11 Mar 2025 16:19:17 GMT

I left sky in January and am now owed some money I overpaid, how long should it take to receive this?

Re: Refund due

Daniel0210 — Tue, 11 Mar 2025 16:20:20 GMT

@Jemilie
Refunds usually take about 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Refund due

Anje86 — Thu, 27 Mar 2025 11:31:16 GMT

I have just recently left sky and was in credit on my latest bill. Is this the same situation for you? I have been wondering the same of when I will get my refund.

Re: Refund due

Daniel0210 — Thu, 27 Mar 2025 11:32:37 GMT

@Anje86

The same advice applies.

Re: Refund due

Jemilie — Thu, 27 Mar 2025 12:48:27 GMT

Good afternoon and thank you for coming back to me.

If it could be raised by messsaging that would be great. The amount is showing as credit on my account and I believe the payment method is still active.

many thanks,

Jade

Re: Refund due

caesarome — Thu, 27 Mar 2025 13:02:12 GMT

@Jemilie

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund due

Brill+Gill — Fri, 28 Mar 2025 09:23:07 GMT

Hi there, thanks for escalating this. We’ve sent an invite to chat. 🙂

Re: Refund due

Jemilie — Fri, 28 Mar 2025 10:13:47 GMT

Hello, thank you for coming back to me, the chat bubble isn't showing for me currently

Re: Refund due

Brill+Gill — Fri, 28 Mar 2025 10:15:27 GMT

Hopefully, you have this now. Let me know if there's any issue.