topic Discount for Universal Credit in Account & Billing

Discount for Universal Credit

Mobile1 — Thu, 27 Mar 2025 08:25:17 GMT

Good morning

can you advise if you provide discount, I am in receipt of Universal Credit and my mobile tariff has gone up which is making it difficult to afford

many thanks

sarah

Re: Discount for Universal Credit

SKY1992bf — Thu, 27 Mar 2025 09:03:58 GMT

@Mobile1 The only thing sky offers is a social tarrif on broadband for people with certain benefits mobile contracts don't qualify I'm afraid

only on broadband and you must be an existing sky broadband customer to start with this link explains what you need and what you need to do

https://www.sky.com/help/articles/sky-social-tariff#M1014

In additional you can also contact Sky to see if you can get discounts on other services but in return you will need to commit to a new minimum term, any offers you find acceptable must be taken on the spot has they may not be available next time you call

Re: Discount for Universal Credit

Daniel0210 — Thu, 27 Mar 2025 11:04:21 GMT

@Mobile1
This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.

Broadband Basics is only available to customers who already have Sky Broadband

and to add the Sky mobile offer you'll need to be taking Sky Broadband Basics AND

a) already have Sky mobile and a 3GB data plan

b) or you can Asda new 3GB plan with Sky mobile.

The linked Sky mobile deal is only for 12 months.

If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.