https://helpforum.sky.com/t5/Account-Billing/I-need-a-return-box-for-a-router/m-p/4946002#M250492 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4263651">@Samantha19847</a>&nbsp;<BR />If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.</P> <P><BR />If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 14 days for Broadband) for any loaned equipment they are expecting back. <BR /><BR />If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 26 Mar 2025 14:49:01 GMT Daniel0210 2025-03-26T14:49:01Z https://helpforum.sky.com/t5/Account-Billing/I-need-a-return-box-for-a-router/m-p/4946001#M250491 <P>I need a return box sent to me for my old router</P> Wed, 26 Mar 2025 14:48:06 GMT https://helpforum.sky.com/t5/Account-Billing/I-need-a-return-box-for-a-router/m-p/4946001#M250491 Samantha19847 2025-03-26T14:48:06Z https://helpforum.sky.com/t5/Account-Billing/I-need-a-return-box-for-a-router/m-p/4946002#M250492 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4263651">@Samantha19847</a>&nbsp;<BR />If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.</P> <P><BR />If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 14 days for Broadband) for any loaned equipment they are expecting back. <BR /><BR />If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 26 Mar 2025 14:49:01 GMT https://helpforum.sky.com/t5/Account-Billing/I-need-a-return-box-for-a-router/m-p/4946002#M250492 Daniel0210 2025-03-26T14:49:01Z