topic Refund of credit in Account & Billing

Refund of credit

ALeft — Wed, 26 Mar 2025 13:52:41 GMT

Hi, I left Sky over six weeks ago but they took the next lot of money still. I now have a bill showing credit but it has not yet been refunded. I've seen on here other people having the same issue and they seem to need to speak to someone over messaging. Can someone help please?

Thanks

Re: Refund of credit

caesarome — Wed, 26 Mar 2025 13:57:36 GMT

@ALeft

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund of credit

Greenfingers001 — Wed, 26 Mar 2025 13:59:37 GMT

Thanks for escalating this. We’ve sent @ALeft an invite to chat.